Great Expectations: Making Hybrid Work Work

From when to go to the office to why work in the first place, employees have a new “worth it” equation. And there’s no going back.


We've been on the cusp of the shift to hybrid work for more than a year.

We’ve been on the cusp of the shift to hybrid work for more than a year, with false starts attributed to a pandemic that had other ideas. Now, we’re at a long-awaited inflection point: the lived experience of hybrid work. Already, hybrid work is up seven points year-over-year (to 38%), and 53% of people are likely to consider transitioning to hybrid in the year ahead.


One thing is clear: We’re not the same people that went home to work in early 2020. The collective experience of the past two years has left a lasting imprint, fundamentally changing how we define the role of work in our lives. The data shows the Great Reshuffle is far from over. Employees everywhere are rethinking their “worth it” equation and are voting with their feet. And as more people experience the upsides of flexible work, the more heavily it factors into the equation. For Gen Z and Millennials, there’s no going back. And with other generations not far behind, companies must meet employees where they are.


As leaders puzzle over how to make hybrid work work, big questions loom: What is the role of the office? How do teams build social capital in a digital-first world? The challenge ahead for every organization is to meet employees’ great new expectations head-on while balancing business outcomes in an unpredictable economy.


To help leaders navigate the uncertainty, the 2022 Work Trend Index outlines findings from a study of 31,000 people in 31 countries, along with an analysis of trillions of productivity signals in Microsoft 365 and labor trends on LinkedIn. While we’re all learning as we go, the findings reveal an urgent opportunity—and responsibility—for leaders to approach the transition with intention and a growth mindset, or risk being left behind.


Key Findings

Five urgent trends business leaders need to know in 2022:

  1. Employees have a new “worth it” equation.

  2. Managers feel wedged between leadership and employee expectations.

  3. Leaders need to make the office worth the commute.

  4. Flexible work doesn’t have to mean “always on.”

  5. Rebuilding social capital looks different in a hybrid world.

Other details will be available in the following weeks. Stay tuned!


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(Forrás: Microsoft)


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